Feedback and Complaints

Your feedback on your experience in working with us is a valuable source of information to ensure we are doing the right things in the right way – and that we put things right if things go wrong.  We are constantly looking to find ways to improve our services and that these services meet your needs and expectations.

If things go wrong we will try to resolve this for you as quickly as possible for you and with the person you are speaking to or are in contact with.  However we also recognise that sometimes this is not possible and your complaint or concern may need investigated by our Complaints Manager.  Our Complaints Manager is Sandra Stranaghan and you can make a complaint to Sandra by emailing her at using this form.

We aim to resolve your complaint as quickly as possible and within 20 working days of receiving your complaint.  Most complaints are managed within 5 days of receipt depending on the complexity of the issue raised.

Issues, concerns or complaints raised can be about the services we provide or the way in which we provided the service.  Complaints about the social work or social care workforce are managed by our Fitness to Practise team who can be contacted at

Download a copy of our Complaints Policy

Download a Complaint Form