As a regulator, everything we do is focused on care. We are a public body established by the Department of Health to support high quality standards of social work and social care.
We make a difference to the quality of social care services by regulating workforce standards and promoting continuous training and learning. Through this work we support the development of a strong and professional social work and social care workforce providing quality care and the best outcomes for people who use services and their carers.
We are responsible for:
Maintaining a register of Social Workers and Social Care Workers in Northern Ireland (over 49,000 registrants)
Setting standards for Social Workers and Social Care Workers for their conduct, training and practice
Setting standards for and regulating social work education and training in Northern Ireland
Our Vision and Values
‘To Improve Standards in Social Work and Social Care’. Our values underpin our culture and explain how we work with others.
– We promote Respect.
– We work with Integrity.
– We believe in Partnership.
– We strive for Excellence.
Making a complaint about the Social Care Council
We strive to provide the best possible service in all areas of our work, however we accept that sometimes we may not always get it right. When this happens we work in partnership, with you, to make it better.
What do we treat as a complaint?
We define a complaint as an expression of dissatisfaction about the way the Social Care Council work, including the conduct of our staff.
Click here to download our Complaints Policy.
Please note, if your complaint is about a Social Worker, Social Care Worker or Social Work Student visit the page Raising a Concern at our Fitness to Practise section.
If you wish to read our Raising a concern policy – ‘whistleblowing’, please click here.
How to make a complaint
The best way to resolve most issues or complaints is to raise this directly with the member of staff who you have been in contact with, however if you have been unable to resolve your issue or complaint, then please use the Complaint Form and this will be directed to our Complaints Manager.
Please submit you Complaint Form it via:
Email:
businesssupport@niscc.hscni.net.
Post:
Complaints Manager
Northern Ireland Social Care Council
4th Floor, James House
2 Cromac Avenue
Belfast, BT7 2JA
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