The Social Care Council is helping to raise standards in the social care workforce by registering social care workers; setting standards for their conduct and practice and supporting their professional development. Watch our short introductory video to fnd out more about our work, our people, our partnerships and how we perform against our business objectives.   Also - click on the dropdowns below for more information.

Our Work


Workforce Registration & Regulation - There are over 42,000 people working in social care across a range of care services in NI. This workforce includes social care workers, social care managers, social workers, probation officers, education welfare officers and social work students. By March 2017, all of the social care workforce will be registered with us. Find out more in the ‘Registration & Standards’ section.>>>

Legislation - The Northern Ireland Social Care Council was founded as the regulatory body for the social care workforce in Northern Ireland under the Health and Personal Social Services Act (Northern Ireland) 2001. We are one of 12 UK Health and Social Care Regulators established to ensure Health and social care workers are regulated against agreed standards.
Accountability - The Northern Ireland Social Care Council is a non-departmental public body (NDPB); accountable to the Northern Ireland Assembly and sponsored by the Department of Health (NI) (Office of Social Services). Information about our management team and the Members who make up the Social Care Council is available in the Council Members & Senior Management Team sections.

Committed to Partnership Working - The success of what we do depends on partnerships with people who have real experience of all aspects of social care. Council Members, Partnership Committees and working groups within the organisation involve people who use services, carers, workers, employers, education providers, trade unions and representative bodies. This ensures that all our stakeholders are given a voice in setting standards and improving social care in Northern Ireland. Updates from Council and Committee meetings are available in the ‘How We Make Decisions’ section >>>> 

Our Office is based at Millennium House in Belfast City Centre. We are open Monday – Friday 9.00-5.00. Contact details, including how to find our office are available in Contact Us.

Read on for an overview of our teams and the services we offer.

The Customer Service Team are available to help you each day from 9.00am-5.00pm They are the first contact for queries about our work & the services we offer, including advice on your Social Care Council registration, using your online account, routes into education & training and information about our Corporate Management.

Call: 028 9536 2600 or Email: info@niscc.hscni.net

You should report serious concerns about a social care worker’s standard in their conduct or practice.  Contact us to report serious issues about their behaviour or the quality of the care they are providing. Call: 028 9536 2940 or Email: ftp@niscc.hscni.net Information on reporting your concerns and the actions we will take is available from the Fitness to Practise & Hearings section.

Keep up to date with Social Care Council  news, events, resoources & publications, website and social media.

Get in touch if you need assistance in accessing our services or need materials in an alternative format. We would also like your views and suggestions to help improve our services.

Call: 028 9536 2600 Email comms@niscc.hscni.net  

Your feedback on your experience in working with us is a valuable source of information to ensure we are doing the right things in the right way – and that we put things right if things go wrong.  We are constantly looking to find ways to improve our services and that these services meet your needs and expectations.

If things go wrong we will try to resolve this for you as quickly as possible for you and with the person you are speaking to or are in contact with.  However we also recognise that sometimes this is not possible and your complaint or concern may need investigated by our Complaints Manager.  Our Complaints Manager is Sandra Stranaghan and you can make a complaint to Sandra by emailing her at sandra.stranaghan@niscc.hscni.net using this form.

We aim to resolve your complaint as quickly as possible and within 20 working days of receiving your complaint.  Most complaints are managed within 5 days of receipt depending on the complexity of the issue raised.

Issues, concerns or complaints raised can be about the services we provide or the way in which we provided the service.  Complaints about the social work or social care workforce are managed by our Fitness to Practise team who can be contacted at ftp@niscc.hscni.net

Download a copy of our Complaints Policy

Download a Complaint Form 


A lot of information about our work and the decisions we make is available on this website. Our Publications Scheme and a guide to accessing information is available in the Access to Information section.

If you need advice relating to Freedom of Information, Data Protection, Environmental Impact Regulations & Assembly Questions please email foi@niscc.hscni.net

Associated Resources