About

NISCC is helping to raise standards in the social care workforce by registering social care workers; setting standards for their conduct and practice and supporting their professional development. Read on and click on the dropdowns below find out more about our work, our people, our partnerships and how we perform against our business objectives.

Our Work

Workforce Registration & Regulation - There are over 35,000 people working in social care across a range of care services in NI. This workforce includes social care workers, social care managers, social workers, probation officers, education welfare officers and social work students. By March 2017, all of the social care workforce will be NISCC registered. Find out more in the ‘Registration & Standards’ section.>>>


Legislation - NISCC was founded as the regulatory body for the social care workforce in Northern Ireland under the Health and Personal Social Services Act (Northern Ireland) 2001. We are one of 12 UK Health and Social Care Regulators established to ensure Health and social care workers are regulated against agreed standards.
Accountability - NISCC is a non-departmental public body (NDPB); accountable to the Northern Ireland Assembly and sponsored by the Department of Health (NI) (Office of Social Services). Information about our management team and the Members who make up the NISCC Council is available in the Council Members & Senior Management Team sections.


Committed to Partnership Working - The success of what we do depends on partnerships with people who have real experience of all aspects of social care. Council Members, Partnership Committees and working groups within the organisation involve people who use services, carers, workers, employers, education providers, trade unions and representative bodies. This ensures that all our stakeholders are given a voice in setting standards and improving social care in Northern Ireland. Updates from Council and Committee meetings are available in the ‘How We Make Decisions’ section >>>> 

Our Office is based at Millennium House in Belfast City Centre. We are open Monday – Friday 9.00-5.00. Contact details, including how to find our office are available in Contact Us.

Read on for an overview of our teams and the services we offer.


Staff are available to help you each day from 9.00-1.00 and 2.00-4.00. They are the first contact for queries about our work & the services we offer, including advice on your NISCC registration, using your NISCC Online account, routes into education & training and information about our Corporate Management.

Call: 028 9536 2600 or Email: info@niscc.hscni.net

You should report serious concerns about a social care worker’s standard in their conduct or practice.  Contacts us to report serious issues about their behaviour or the quality of the care they are providing. Call: 028 9536 2940 or Email: ftp@niscc.hscni.net Information on reporting your concerns and the actions we will take is available from the Fitness to Practise & Hearings section.

Keep up to date with NISCC news, events, resoources & publications, website and social media.

Get in touch if you need assistance in accessing our services or need materials in an alternative format. We would also like your views and suggestions to help improve our services.

Call: 028 9536 2600 Email comms@niscc.hscni.net  

If you have a serious concern that cannot be resolved by our Customer Service Team, you can ask to speak to the manager responsible for the particular area of concern to you. If the situation is not resolved to your satisfaction, you can make a formal complaint through our Policy and Operations Manager.  Email: sandra.stranaghan@niscc.hscni.net

Download a copy of our Complaints Policy

Download a Complaint Form 

 

A lot of information about our work and the decisions we make is available on this website. Our Publications Scheme and a guide to accessing information is available in the Access to Information section.

If you need advice relating to Freedom of Information, Data Protection, Environmental Impact Regulations & Assembly Questions please email foi@niscc.hscni.net

Associated Resources